Refund Policy

Last updated: December 26, 2025
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Money-Back Guarantee

We stand behind our service with a 14-day money-back guarantee. If you're not satisfied with Cashbook Digital, we'll refund your payment.

1. Refund Eligibility

We offer refunds under the following conditions:

✅ Refundable

  • 14-Day Guarantee: Within 14 days of initial subscription purchase
  • Service Failure: If the service is fundamentally unable to perform core functions as described
  • Billing Errors: Duplicate charges or accidental purchases
  • Technical Issues: Persistent technical problems that prevent service usage

❌ Non-Refundable

  • Time Expired: Subscriptions after 14 days of purchase
  • Partial Usage: Partial months of service or pro-rated refunds
  • Change of Mind: Change of mind after extensive use of the service
  • Auto-Renewal: Failure to cancel subscription before automatic renewal

2. Free Plan

Our Free plan is provided at no cost and does not involve any payment transactions. Therefore, refund policies do not apply to the Free plan.

Note: The Free plan includes single business and single cashbook management. Upgrading to paid plans provides additional features and capabilities.

3. How to Request a Refund

To request a refund, please contact our support team with the following information:

Required Information

  • Your registered email address
  • Date of purchase
  • Transaction ID or receipt
  • Reason for refund request

Contact Methods

  • Email: cashbookdigital@gmail.com
  • Contact Form: Use our contact form
  • Subject Line: "Refund Request - [Your Account Email]"

4. Refund Processing

Step Description Timeline
1. Request Submission Submit refund request with required information Immediate
2. Request Review Our team reviews your request for eligibility 1-2 business days
3. Approval & Processing Refund approved and sent to payment processor 1 business day
4. Bank Processing Refund appears on your payment method 5-10 business days
Important: The total processing time is typically 7-10 business days. The refund will be credited to your original payment method. Processing times may vary depending on your financial institution.

5. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

Cancellation Steps

  1. Log in to your Cashbook Digital account
  2. Navigate to Account Settings → Billing
  3. Click "Cancel Subscription"
  4. Confirm cancellation when prompted
  5. You will receive a confirmation email
Note: After cancellation, you will retain access to paid features until the end of your current billing period. Your account will then revert to the Free plan limitations.

6. Special Circumstances

6.1 Annual Subscriptions

For annual subscriptions, refunds are only available within the first 14 days of the initial purchase or renewal. After 14 days, annual subscriptions are non-refundable.

6.2 Enterprise Plans

Enterprise plan subscriptions may have custom refund terms as specified in your enterprise agreement. Please refer to your signed contract for specific refund policies.

6.3 Promotional Pricing

Refunds for subscriptions purchased at promotional pricing will be based on the amount actually paid, not the regular subscription price.

7. Dispute Resolution

If you believe a charge was made in error or you have concerns about our refund decision, please contact us immediately. We're committed to resolving disputes fairly and promptly.

Dispute Resolution Process

  1. Contact Support: Email cashbookdigital@gmail.com with "Dispute" in the subject line
  2. Provide Evidence: Include all relevant transaction details and supporting documentation
  3. Review Period: We will investigate and respond within 3 business days
  4. Resolution: We'll work with you to reach a fair resolution

8. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. For existing subscribers, the refund policy in effect at the time of their purchase will apply to that subscription period.

Notification: Significant changes to this policy will be communicated to active subscribers via email at least 30 days before they take effect.

9. Contact Information

For refund requests, questions about this policy, or billing inquiries, please contact us:

Billing Support

  • Email: cashbookdigital@gmail.com
  • Response Time: Within 24 hours
  • Hours: Monday-Friday, 9 AM-6 PM EST

Other Contact Methods

Satisfaction Guaranteed

We're committed to your satisfaction. If you're experiencing issues with our service, please contact us before requesting a refund. We'll do our best to resolve any problems and ensure you get the most value from Cashbook Digital.